Before your furniture arrives

Check the route in.

Measure doorways, hallways, stair turns and lift openings as well as the final room. Compare those measurements with the furniture dimensions and ask about packaged dimensions where needed.

Share access details.

Tell the team about floor level, lift access, loading restrictions or limited delivery hours. Add relevant details to the order notes, and contact Cubic before purchasing if access needs to be confirmed.

Confirm the practical arrangements.

Available delivery methods and charges appear at checkout. Timing and assembly requirements may depend on the selected product and destination, so discuss any deadline or special requirement with the team.

Keep your order details close.

Have your order number and selected options available when speaking with Cubic. On arrival, check the item and packaging and contact the team promptly if anything needs attention. Retain the packaging while a product concern is being reviewed.